All orders are shipped via FedEx or USPS. Packages are insured and trackable. An email containing the tracking number will be sent to you when the order ships. Once your order has shipped, deliveries in the continental US by FedEx Ground will take 2-5 days from our Oregon Studio.
Hardware is eligible for returns within 45 days of the delivery date.
Hardware must be in new condition, in the original manufacturer packaging, and include the mounting screws provided. Failure to include the mounting screws may result in a deduction from the total amount refunded. Items that have been installed, used, worn, or modified in any way cannot be returned. Large quantity returns of more than 10 items may be subject to a restocking fee. Clearance items and appliance pulls are not eligible for return.
Shipping fees are non-refundable and return shipping costs are the responsibility of the customer. We recommend shipping your items fully insured with FedEx or UPS. Please ensure returned items are packaged properly, as we are unable to accept returns on damaged goods.
Once your return is delivered, it will be processed in 3-5 business days. Please allow an additional 2-3 days for any refunds to be processed by your card carrier.
Please contact firstname.lastname@example.org with any questions.
For more information, view our Return policy.