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Frequently Asked Questions

Ordering

Trade Orders

In the spirit of minimalism and transparency we do not offer trade discounts or wholesale accounts.  We offer our best direct-to-consumer price to everyone, regardless of your order size.  All of our pricing can be found on our site.  

The easiest way to get a quote is to enter all of your items into the cart on our website.  It will calculate shipping for you and is easy to print.  When you are ready you can finalize your order there as well.  

We are happy to help if you have questions about your order and look forward to working with you.

Creating Quotes

Creating a quote is fast and simple to do directly through the site. Since we do not offer any trade discounts our every day pricing is always reflected on our site.

To generate a quote, simply add each fixture to your cart and proceed to the shopping cart. From the cart, enter your shipping zip code into the calculator, select your desired shipping method and click the Create Quote button.

This will save your quote and you can now share it with clients, colleagues, or team members.

Selecting pendant lengths and chandelier dimensions

The fixture lengths we list are the overall fixture length including any glass shade(s) as applicable, but not including bulbs (which are not included in your purchase). Many customers find it helpful to hang balloons from a string to determine the best length for their fixtures. It is important to order the correct length, as our fixtures are built to your order specifications and cannot be altered without ruining the finish. Please note that all pendant and chandelier sales are final for this very reason.

Some of our pendants can accommodate sloped ceilings up to a specific degree, but most cannot. Check the specifications tab of the product you are viewing for details. If needing to mount one of our fixed rod designs to a sloped ceiling, please contact customer service to find out if we can customize the pendant or chandelier to meet the needs of your space.

If you have questions about dimensions, or want to discuss custom length options, please contact us for more information.

Special Options and Customizations

Please contact our customer service team if you need your lights made with custom features or special options such as custom finish or length options. We will let you know the possibilities and if there will be an additional cost. Our fixtures use a variety of socket types and are compatible with most incandescent and LED bulbs. Please refer to the product details on each item page for socket type and bulb recommendations.

Will the fixture be bright enough

There are a lot of factors to consider in terms of a light being bright enough for your room.

The number of sockets and the brightness of the bulbs that you choose will be a large factor as well as any other lighting that you have in the room. That includes natural light and other fixtures. Look for lumens and color temperature when purchasing bulbs. The higher the lumens the brighter the bulb. The higher the color temperature the more white the light will appear. A higher color temperature will often make colors stand out more and the light will appear brighter.

We always recommend layering light with the additions of pendants, flush mount fixtures, or can lights, as well as sconces. The size of the room, the paint/finish colors, and any reflective surfaces like mirrors will also play a factor. Consider how you will use the light as well. For example, you will likely want your task lighting brighter than your accent lighting.

Made to order production

Lead time

Every light is made-to-order and ships from Portland, Oregon. We are a small company so lead times can vary depending upon the time of year, size of your order, and availability of parts. Please check the current lead time of your fixture on the product page. If anything extends the lead time of your order beyond expectations, we will notify you.

If you have a specific deadline you are concerned about meeting, please let us know prior to placing your order so we can confirm our ability to ship in time. 

For a selection of fixtures that ship within 1 week, check out our In Stock page!

UL certification

All of our hardwired fixtures are UL/cUL rated for dry and damp locations in the USA and Canada, so feel free to install them in bathrooms, kitchens, or other damp locations. Exterior installation is ok as long as the fixtures are well covered and protected from the elements. We currently do not have any fixtures that are UL wet rated, as they are not intended for direct contact with water. Please contact us with any questions.

Handmade quality

We take pride in our quality craftsmanship and beautiful artisan finishes.  Our fixture parts are US made from heavy gauge solid brass, our glass shades are hand-blown on the east coast, and our tile and ceramics are hand crafted here in the Pacific Northwest.  Minor imperfections in fixture finishes and in our glass are inherent in our craft production giving each light vitality and authenticity.  

Our graphite patina and brass fixtures have a low-maintenance lacquer coating that gives each part a beautiful semi-matte sheen and depth of character.  

Socket types

Our fixtures are built with E26 medium base or E12 candleabra base Edison screw sockets that work well with LED or incandescent light bulbs. Specific fixtures may use specialty sockets, such as a G9 base. If you need the wattage rating for your fixture lowered to meet building standards in your area, please contact our customer service team.

Sloped ceilings

Some of our pendants can accommodate sloped ceilings up to a specific degree, but most cannot. Check the specifications tab of the product you are viewing for details. If needing to mount one of our fixed rod designs to a sloped ceiling, please select that customization when ordering.

Contact us if you have any questions regarding the customization of pendants or chandeliers to meet the needs of your space.

Customized fixtures are not returnable.

Canopy upgrades

Most fixtures can be upgraded to feature a wood or ceramic canopy. When applicable, you can order this customization from the product page. Wood and ceramic canopies cannot be made with switches or cord plugs. 

Check out our finishes page for examples.

For more information, contact us and we can explain the various options.

Switches, cords, and plugs

Backplate Switches
Most sconces can be customized to feature a brass or nickel switch on the backplate. When applicable, you can order this customization from the product page. Switches can only be added to metal canopies, however often non-metal canopies can be replaced with metal ones. If requesting a backplate switch, we cannot also put a switch on the cord. Switches and cords may only be added to metal canopies, however, often non-metal canopies can be replaced with metal ones.

Cord Plugs
Most sconces can also be customized to feature a black or white twisted cloth cord with a plug. We can also add a  rocker switch to your cord plug. When applicable, you can order this customization from the product page.

Customized fixtures are not returnable. For more information, contact us and we can explain the various options.

Shipping

General shipping

We ship most domestic orders via FedEx Ground.  Higher value orders are shipped with a signature required at delivery. Large orders may be shipped by freight truck and require a shipping quote. International orders may be placed online - no shipping quote is needed.

When finalizing your order online, please ensure your address is correct as we are unable to redirect it once it has been sent. Cedar & Moss will not be held liable for orders delivered incorrectly or lost due to incorrect shipping information provided by a customer. Please note that Cedar & Moss also cannot be held liable for packages that are not received but are tracked as "delivered". If a shipment is returned to us, we are happy to reship it for you, however, the customer is responsible for any fees to reship the package(s).

Please inspect packages carefully upon delivery and contact us within 5 days from the date of delivery to report any items lost, stolen, misdelivered, or damaged during transit. Strict reporting timelines imposed by carriers require notification of any discrepancies during this time. After 5 days from delivery, any items lost, stolen, misdelivered, or damaged during transit will not be eligible for replacement or refund.

International shipping

International orders may be placed online - no shipping quote is needed.  We are unable to verify the accuracy of international shipping addresses. When placing an international order, please enter the shipping address carefully. If an order is returned due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Cedar & Moss will not be held liable for orders delivered incorrectly or lost due to incorrect shipping information provided by a customer.

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes once the shipment reaches the destination country. These additional charges are not included in the total of your order with Cedar & Moss and they are the responsibility of the recipient.  All international shipments will be sent via FedEx. The standard service is FedEx International Economy, with Priority service also available during online checkout.  Incoterms are CPT (Carriage Paid To).  Since customs policies vary from country to country, please contact your local customs office for more information.

Third party shipping

Upon approval, third party freight arrangements are available for a 3% handling fee. The customer is responsible to provide prepaid shipping labels or a bill of lading prior to shipment. We are not able to ship using a private account number. Cedar & Moss will not be responsible for damages or losses that occur to goods after they have been picked up by a third party carrier.

Returns

Lighting return policy

We take pride in our craftsmanship and your satisfaction means everything to us. If your purchase does not meet your expectations please let us know within 45 days of the delivery date of your order so we can issue a Return Goods Authorization (RGA) number.

Please inspect your items upon arrival.  If you have received a damaged, defective, or incorrect item, email a photo of the damage or defect along with your order number to our customer service team. We stand behind our products, and are more than happy to take care of you. Contact us within 5 days from the date of delivery to report any items lost, stolen, misdelivered, or damaged during transit. Strict reporting timelines imposed by carriers require notification of any discrepancies during this time. After 5 days from delivery, any items lost, stolen, misdelivered, or damaged during transit will not be eligible for replacement or refund.

We reserve the right to deny any returns that do not meet this criteria. Denied returns will be shipped back to the customer. Items not eligible for return include, but may not be limited to:

Pendants or chandeliers, finish samples, custom items, discontinued or clearance items, fixtures assembled with E27 or GU24 sockets, items that have been installed, items not in their original factory condition, or large quantity orders of ten or more items, including orders placed sequentially.

Shipping fees are non-refundable and return shipping costs are the responsibility of the customer. Carefully package fixtures and fragile items for transit. We recommend shipping your items fully insured with FedEx or UPS. Please check with your chosen carrier's packing policies if you have concerns about shipping fragile items.

Hardware return policy

We welcome returns of hardware so long as it has never been installed and is in its original condition. Please let us know that you would like to initiate a return within 45 days of the ship date by e-mailing us at customerservice@cedarandmoss.com. Returns without valid authorization will be refused and no credit will be issued.

Hardware must be in the original manufacturer packaging, in new condition, and include the mounting screws provided. Failure to include the mounting screws may result in a deduction from the total amount refunded. Items that have been installed, used, worn, or modified in any way cannot be returned. Large quantity returns of more than 10 items may be subject to a restocking fee.

Clearance items and appliance pulls are not eligible for return. Please make your selections carefully. If you are unsure of the finish, you can purchase a finish sample here.

Shipping fees are non-refundable and return shipping costs are the responsibility of the customer. We recommend shipping your items fully insured with FedEx or UPS. Please ensure returned items are packaged properly, as we are unable to accept returns on damaged goods.

Damaged shipments

Please inspect your items upon arrival.  Contact customerservice@cedarandmoss.com within 5 days from the date of delivery to report any items lost, stolen, misdelivered, or damaged during transit. Strict reporting timelines imposed by carriers require notification of any discrepancies during this time. After 5 days from delivery, any items lost, stolen, misdelivered, or damaged during transit will not be eligible for replacement or refund.

Installation & ownership

Installation

Most of our fixtures are standardly built to be hardwired into your home. We recommend consulting a professional electrician if you are unfamiliar with lighting installation.

In order to protect the finish from excess marking during installation, we recommend that your electrician wear gloves during installation and avoid harsh chemical cleaners to maintain these beautiful finishes.

If you have trouble achieving a snug, flush fit against the wall and you have a retrofit/remodel style junction box, your electrician should work to recess the box. Alternatively, please contact customer service to inquire about the purchase of a thicker backplate canopy for your fixture.

Some of our fixtures have unique installation instructions, so check the downloads tab on the product page of your fixture. If you have a fixture that is no longer in our current selection and require additional assistance, please contact us for support.

Light bulbs

Choosing the right light bulb for your space can make all the difference. There can be a lot to consider from how bright you want your bulb, or what color light you want, to how the size/shape of an exposed bulb looks with your fixture.

To help, we have created a Light Bulb Guide that will get you started on some factors to consider when selecting your bulbs.

To further aid your decision, we also have a Bulb Sizing Guide, which will help illustrate what various common bulbs look like in some of our most popular fixtures.

Care & Maintenance - Lighting

Brass, Heirloom Brass, and Graphite Patina (Lacquered)
Lacquered Brass and Graphite Patina are stable finishes that can be handled regularly and cleaned gently without the fear of tarnishing the solid brass components. Clean with a soft, damp microfiber cloth. Wipe dry with a clean microfiber cloth. DO NOT use abrasives or cleaners (chemical or organic). This may damage the finish.


Brass (Natural Waxed)
Brass that has not been lacquered has a living finish that will mature to a rich patina with time. Lightly dust with a clean, dry microfiber cloth.

Optional: While most owners of living finishes enjoy the unique character of the natural waxed brass, any signs of patina may be removed with a household metal polish that is suitable for brass. Using a microfiber cloth, apply the polish as directed. Then buff with a clean microfiber cloth. Natural waxed brass is finished with museum-grade Renaissance Wax. The wax protects the brass and prolongs the length of time before it may begin to patina again. Small cans of Renaissance Wax are available for purchase at www.cedarandmoss.com.


Polished Nickel
Polished Nickel is a living finish that will mature to a rich patina with time. Wipe clean with a soft, damp microfiber cloth. Wipe dry with a clean microfiber cloth. Keep away from standing or pooling water. Chlorine and naturally occurring minerals in water may transform the finish. DO NOT use abrasives or cleaners (chemical or organic). This may damage the finish.

Optional: While most owners of living finishes enjoy the unique character, signs of patina may be removed with a household metal polish that is suitable for nickel. Using a microfiber cloth, apply the polish as directed. Then buff with a clean microfiber cloth.


Paint and Powder Coat
Using a clean microfiber cloth, wipe clean with warm water and a small amount of mild soap. Wipe dry with a clean microfiber cloth.


Unglazed Ceramics
Lightly dust with a clean, dry microfiber cloth. *For stubborn spots, use a clean Magic Eraser®. (*Use only on unglazed ceramics)


Glazed Ceramics
Wipe clean with warm water and a clean microfiber cloth. Wipe dry with a clean microfiber cloth.


Glass
Carefully remove glass shades before cleaning. Using a clean microfiber cloth, wipe clean with warm water and a small amount of distilled white vinegar. Wipe dry with a clean microfiber cloth. Avoid abrasives or cleaners. This may damage the finish.


Wood (Lacquered)
Lightly dust with a clean, dry microfiber cloth.

Care & maintenance - Hardware

BRASS, SATIN BLACK, OR POLISHED NICKEL (FOR HARDWARE)

To clean, wipe with a soft, damp microfiber cloth. Then wipe dry with a clean microfiber cloth. Keep away from standing/pooling water. Chlorine and naturally occurring minerals in water may transform the finish. DO NOT use abrasives or cleaners (chemical or organic). This may damage the finish.

Glass shade installation & removal

Not all of our fixtures are alike, so look for the downloads tab on the product page of your fixture for specific instructions. 

Many of our globes use couplers and shade holders to secure the glass in place, such as Alto, Ramona, Theo, Trillium, Voyage, and Wall Candy. The guide for removing/installing the glass on this type of fixture is here.

If you have a fixture that is no longer in our current selection, please contact us for support.

Use & warranty

Cedar & Moss will warranty electrical fixture parts for two years.  We will not be held liable for any damage to lights caused from mishandling, damage during installation or as the result of improper bulb use. Repairs, if covered under warranty, shall be done at the Cedar & Moss studio in Oregon. We do not cover labor costs incurred in the installation, removal, or field repair of any fixtures.  

Unlacquered and living finishes such as Natural Waxed Brass or Natural Waxed Graphite Patina can develop richer tones over time, adding to their beauty and sophistication.  These changes are a naturally occurring part of their evolution of use.  Living finishes are not covered under warranty and any change to their appearance is not considered a defect.

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Customer Experience Team below.