Shipping & Returns
We ship most domestic orders via FedEx Ground. Higher value orders are shipped with a signature required at delivery. For Alaska and Hawaii orders please inquire for rates. Large orders may be shipped by freight truck and require a shipping quote. International orders may be placed online - no shipping quote is needed.
If an order is returned due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Cedar & Moss will not be held liable for orders delivered incorrectly or lost due to incorrect shipping information provided by a customer.
The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes once the shipment reaches the destination country. These additional charges are not included in the total of your order with Cedar & Moss and they are the responsibility of the recipient. All international shipments will be sent courier via FedEx International. Incoterms are CPT (Carriage Paid To). Since customs policies vary from country to country, please contact your local customs office for more information.
Cedar & Moss will ship third party with a 3% handling fee. The customer is responsible to provide prepaid shipping labels or a bill of lading prior to shipment. We are not able to ship using a private account number. Cedar & Moss will not be responsible for damages or losses that occur to goods after they have been picked up by a third party carrier.
We take pride in our craftsmanship and your satisfaction means everything to us. If your purchase does not meet your expectations please let us know within 45 days of the ship date so we can issue a Return Goods Authorization (RGA) number. We can not accept returns on pendants, chandeliers, finish samples, custom items, or on fixtures that have been installed or are not in their original condition. Large quantity orders of ten or more items, which would include orders placed sequentially, are non-returnable. Fixtures that have been built with switches, cords, E27, or GU24 sockets are not eligible for return. We reserve the right to deny any returns that do not meet this criteria. Denied returns will be shipped back to you.
Customers are responsible for the cost of return shipping and carefully packaging the fragile lights for transit. Because of their high value, shipping your items fully insured with FedEx or UPS is recommended. Please check with your chosen carrier's packing policies if you have concerns about shipping fragile items.